Clear arrangements make a move easier to plan: you know who will arrive, what they will do and whom to contact if something changes. Assess a moving team by its answers about your situation, as well as its advertising and review ratings.
Has the team asked about your belongings and addresses?
The number of rooms is only part of the picture. Lift access, carrying distance, assembled furniture and items needing extra protection all matter. Send photos and ask how the team proposes to handle the more difficult parts of your move.
For a heavy or unusual item, provide its dimensions and weight if known. Discuss it before arrival, while there is time to arrange an appropriate team and equipment.
How should you read reviews?
Look at the date and the service described. Was the customer moving an apartment, an office or a single piece of furniture? A specific account of a similar job can help you understand what to expect. Read the company's responses to criticism to see how it communicates and investigates concerns.
One positive or negative review does not describe every job. A short review, or several ratings posted on the same day, is not enough evidence to conclude that they are fabricated.
What should the booking confirmation include?
- The date, agreed arrival time and both addresses.
- The load and any packing, disassembly or reassembly work.
- The team, vehicle, rate and how time is charged.
- The minimum booking, VAT and possible additional charges.
- A contact for discussing changes.
For a quote comparison and worked price example, see how to choose a moving service provider.
What should you discuss when the movers arrive?
Walk through the items together. Point out fragile surfaces, existing damage and belongings that should stay behind. Agree which items you will need first at the destination. Keep documents, keys, medicines and daily essentials separate.
If you have added furniture or access has changed, discuss the effect on the work and price straight away. Agreeing changes before extra work begins helps prevent misunderstandings.
What can we say about our team?
Mes Jau Čia has operated since 2013 and completed more than 9,500 orders. We send carefully selected, experienced movers. We discuss the scope, timing and pricing terms in advance so you know how your move will be handled.
Our civil liability insurance amount is €120,000, subject to policy terms and exclusions. This is not an unconditional promise to compensate every type of damage. Visit our homepage for moving services and booking information.
Frequently asked questions
Does insurance alone prove a team is reliable?
No. Discuss item protection, the work plan, experience and communication too. Ask about the insurance type, amount and conditions.
What should I do if I notice damage?
Photograph the damage and inform the company's responsible contact. Keep your booking details and correspondence. Further steps depend on the circumstances, contract and applicable insurance terms.
Prepare for the conversation
Have photos and a date in mind? Send an enquiry so we can discuss the work your move needs.