The movers arrive as a two-person team, 40 minutes late, smash a mirrored wardrobe and say "it happens". Then they ask for €250 in cash, even though €130 was promised over the phone. We hear dozens of stories like this every year — and they usually start with a decision made too quickly based on the price in an ad. You can tell a reliable moving team from an unreliable one in 5 minutes, if you know what to ask.
In short:
- A reliable company gives you a clear hourly or fixed price in writing, with no "surprise" extras on the day.
- The service should be insured — ask for the insurance amount and a document confirming the policy.
- Check real Google/Facebook reviews and the company's registration details at rekvizitai.vz.lt.
- Warning signs: an unclear price, pressure to pay cash, no contract at all.
Why it matters to choose a reliable removal company
An unreliable removal service provider can ruin more than just your furniture — it can ruin your entire moving day. The most common problem is hidden fees that surface only after the van has already been loaded: an extra charge for stairs, for "heavy" items, for fuel. In that situation, the customer has no way out and ends up paying whatever they're told.
The second risk is theft and damaged items with no compensation whatsoever. If the company isn't insured, a broken dishwasher or a scratched wardrobe is simply your loss, because formally no one is responsible for it. The third is time. Moving house is already a source of stress in itself, and an unreliable team that shows up late or works slowly adds yet another layer of nerves to an already tense day.
At first glance, the cheapest offer often ends up costing the most — once you factor in damaged furniture, lost time and extra charges, it usually adds up to more than you'd have paid a reliable company from the start.
Signs of a reliable company
Clear pricing with no hidden fees
An honest removal starts with a transparent rate: an hourly tariff, a minimum booking time, and clearly stated extras for additional movers or evening work. If a company avoids naming a price over the phone or just says "roughly, we'll see on site" — that's already a signal.
Insurance and liability
An insured move means that if furniture or appliances are damaged, the loss is compensated according to the insurance terms, not according to the movers' mood that day. Ask for the specific insured amount and who administers it.
Genuine reviews and market experience
A company that has been operating since 2013 and has hundreds of reviews with specific names and details is in a different category of trustworthiness than a firm registered a month ago with no history at all.
Professional communication and a written contract
A reliable team answers questions specifically, sends written order confirmation (by email or SMS), and doesn't shy away from a contract. Vague, evasive answers are a bad sign.
Proper equipment and trained staff
Lifting straps, protective blankets, trolleys, and if needed, furniture hoist services for larger items via the balcony. If a team turns up with just their hands and a car and no equipment at all, the risk of damage increases several times over.
Warning signs: when to be suspicious
- An unclear or unbelievably low price. If the market average is €60-70/hour and someone offers €25/hour with no explanation — the price will likely "grow" once they're on site.
- No contract or receipt required for the deposit. Cash with no document at all means you'll have nothing to show if a dispute arises.
- No physical address or registration details. Just a phone number in the ad, no company name or registration code — a red flag.
- Negative or obviously fake reviews. Five enthusiastic reviews with no history, all posted on the same day, are often bought.
- Pressure to pay cash urgently before the work even starts, especially with no receipt or contract.
Questions to ask before booking
- Is the service insured, and what is the specific insured amount?
- What exactly is the pricing — hourly or fixed, and is there a minimum booking time?
- How many workers will come, and what experience do they have moving a flat or office of similar size?
- What happens in case of damage, delay or a dispute — who resolves it, and within what timeframe?
If the answers to these questions are vague or evasive, that's already an answer in itself. You can find out more about how to choose a removal service provider in a separate article with a more detailed checklist of questions.
How to check a company's reputation
Google and Facebook reviews are the first and quickest step. Look not only at the average rating but also at the content: specific reviews with a date, address and description of the situation are more trustworthy than a generic "everything was great, I recommend it".
Second, check the company's registration details on rekvizitai.vz.lt: years in operation, registered address, whether the company is actively operating, and whether it has any bankruptcy markers. Third, ask friends or family whether anyone has already used that particular company's services. A personal recommendation is often worth more than any online review.
Finally, pay attention to the years in business and the number of jobs completed. A company that can state an exact number of moves carried out, rather than a general phrase like "lots of experience", actually has something to show for it.
Why choose "Mes Jau Čia"
Since 2013 we have carried out more than 9,500 house moves across Lithuania and gathered over 500 positive reviews — you can read more about our company and experience. We work 24/7, all our services are 100% insured, and our pricing is transparent from the very first call: 2 movers with a van — €65/hour excl. VAT, an additional mover — €30/hour, minimum booking 2 hours from €130. In the evenings and at weekends a 1.5x rate applies, and we let you know about this in advance, with no surprises on the invoice.
If you're moving to a new flat or house, our professional flat removal service covers furniture disassembly, protective packing and the transport itself — all in a single contract.
Frequently Asked Questions
How can I be sure a removal company's services are actually insured?
Simply ask for the insurance policy number and the insured amount before signing the contract. A reliable company will provide this information without hesitation, and it's often stated on the website or in the contract text as well.
How much should a flat removal cost in Lithuania?
The market average with 2 movers and a van ranges around €60-70/hour excl. VAT, with a minimum booking usually of 2 hours. It's best to calculate the exact amount individually — check the transparent price calculator for your situation.
Do I need to sign a contract with a moving company?
Yes, a contract or at least a written order confirmation protects both parties and clearly sets out the price, scope of work, and liability in case of damage. A company that avoids any kind of document raises serious doubts about its reliability.
What should I do if the movers damage a piece of furniture or an appliance?
Photograph the damage immediately and notify the company in writing the same day. With insured services, compensation is calculated according to the insurance terms, so it's important to have the contract and details confirming the policy.
What signs suggest a moving company shouldn't be trusted?
An unclear or unusually low price with no explanation, pressure to pay cash before work begins, no contract, and no physical address or registration details — all of these, together or separately, signal significant risk.
If you want to move without surprises or hidden fees, book a reliable removal service today — we'll answer all your questions before you confirm your booking.