Privacy Policy

How we handle your personal data

PRIVACY POLICY

Last updated: 2026-03-19

UAB “Mes Jau Čia” respects your privacy and is committed to processing personal data lawfully, fairly and transparently. This privacy policy explains what data we collect, why we use it, how long we retain it, who we may share it with and what rights you have.

1. Data controller

The controller of your personal data is:

UAB “Mes Jau Čia”
Company code: 306987427
Registered address: Draugystės g. 20-1, Vilnius
Office address: Ozo g. 12A, Symbiocity, Vilnius
Email: info@mesjaucia.lt
Telephone: +370 635 10000

If you have questions about the processing of personal data or wish to exercise your rights, contact us at info@mesjaucia.lt.

2. Personal data we process

Depending on how you use the website or contact us, we may process the following data.

2.1. Enquiries and communications

When you contact us through the website, by email or by telephone, we may process:

  • Your first and last name;
  • Your telephone number;
  • Your email address;
  • The contents of your enquiry or order;
  • Correspondence and communication information;
  • Other information you provide on your own initiative.

2.2. Moving price calculator data

When you use the price calculator on the website, the following data may be processed:

  • The collection address;
  • The delivery address;
  • Information required for the moving service that you enter into the calculator;
  • The preliminary calculation result;
  • Technical data necessary for the feature to work.

Please note: addresses and calculation data entered into the calculator are used only in real time to calculate a preliminary price and are not stored separately in our database, except for technical system or server operation data where necessary for security and proper functionality.

2.3. Applicant data on the careers page

If you complete an application for a job or additional work, we may process:

  • Your first and last name;
  • Your telephone number;
  • Your email address, if provided;
  • Your age;
  • Your city;
  • Your work experience or relevant experience;
  • The days on which you are available to work;
  • The times of day when you are available to work;
  • When you can start working;
  • Your expected hourly pay;
  • Information about a category B driving licence;
  • Your ability to lift heavy items;
  • Your ability to travel using your own transport;
  • Additional contact details you provide;
  • A short introduction;
  • Whether you wish to receive job offers by SMS or WhatsApp;
  • Other information you provide on your own initiative.

Please do not provide excessive personal data or special categories of personal data in the careers form unless we explicitly request them.

2.4. Telephone call data

Calls to +370 635 10000 are recorded. In this case, we may process:

  • The telephone number;
  • The date, time and duration of the call;
  • The call recording;
  • Information provided during the call.

2.5. Technical and website usage data

When you visit the website, certain technical data may be processed automatically, including:

  • Your IP address;
  • Your browser type;
  • Device information;
  • Pages viewed;
  • The date and time of the visit;
  • General website usage data;
  • Information from cookies and similar technologies.

2.6. Marketing and analytics tools

Only with your consent may we use the following tools:

  • Google Analytics;
  • Google Ads;
  • Google Tag Manager;
  • Meta Pixel;
  • Microsoft Clarity;
  • Microsoft Advertising (Bing / UET);
  • Google Maps or other similar third-party tools, if used on the website.

These tools may collect information about your device, browsing, actions on the website, ad views, campaign performance and interactions with the website.

3. Purposes and legal bases for processing

3.1. Responding to enquiries and managing orders

We process your data to:

  • Respond to your enquiries;
  • Contact you about services or an order;
  • Provide an offer;
  • Agree service details;
  • Perform agreements and manage communications.

Legal basis:

  • Article 6(1)(b) of the GDPR: taking steps before entering into a contract or performing a contract;
  • Article 6(1)(f) of the GDPR: our legitimate interest in managing communications and defending our rights.

3.2. Preliminary price calculation

We process the data entered into the calculator to:

  • Calculate a preliminary moving price in real time;
  • Assess the main service parameters;
  • Provide an indicative offer.

Legal basis:

  • Article 6(1)(b) of the GDPR: taking steps before entering into a contract when calculating a preliminary service price at your request;
  • Article 6(1)(f) of the GDPR: our legitimate interest in ensuring the calculator works securely and preventing misuse.

3.3. Applicant selection and contact about work

We process data submitted on the careers page to:

  • Assess your application;
  • Contact you about employment or additional work opportunities;
  • Conduct recruitment;
  • Manage the applicant database;
  • Defend our legitimate interests where necessary.

Legal basis:

  • Article 6(1)(b) of the GDPR: taking steps before entering into a possible contract or cooperation arrangement;
  • Article 6(1)(f) of the GDPR: our legitimate interest in organising recruitment for employment and additional work.

3.4. Sending job offers by SMS or WhatsApp

If you indicate that you wish to receive job offers by SMS or WhatsApp, we may use your telephone number for that purpose.

Legal basis:

  • Article 6(1)(a) of the GDPR: your consent.

You may withdraw your consent at any time by contacting us at info@mesjaucia.lt.

3.5. Recording calls

Telephone calls are recorded to:

  • Ensure service quality;
  • Record the circumstances of agreements and communications;
  • Handle complaints, disputes or misunderstandings;
  • Protect our legitimate interests.

Legal basis:

  • Article 6(1)(f) of the GDPR: our legitimate interest in ensuring service quality and having evidence in the event of a dispute.

3.6. Marketing, advertising performance measurement and audience analysis

Only with your consent may we use cookies and similar technologies to:

  • Measure advertising campaign performance;
  • Analyse audiences;
  • Assess how visitors interact with the website;
  • Optimise marketing activities and advertising;
  • Carry out remarketing.

Legal basis:

  • Article 6(1)(a) of the GDPR: your consent.

3.7. Website security and operation

Certain technical data and essential technologies are used to:

  • Ensure the website works properly;
  • Store your cookie preferences;
  • Keep the website secure;
  • Detect technical problems.

Legal basis:

  • Article 6(1)(f) of the GDPR: our legitimate interest in ensuring website security and operation.

4. Where we obtain your data

We usually obtain personal data directly from you when you:

  • Complete an enquiry form;
  • Use the price calculator;
  • Email us;
  • Call us;
  • Complete a job application;
  • Consent to marketing and analytics cookies.

5. Who we may share your data with

We may share your personal data with the following categories of recipients, but only to the extent necessary:

  • Hostinger: hosting and email services;
  • Vercel: careers page and applicant data infrastructure;
  • Tele2: telephone and call recording services;
  • Google: Google Analytics, Google Ads, Google Tag Manager, Google Maps and related services;
  • Meta: Meta Pixel and, if you choose to communicate through WhatsApp, the WhatsApp platform;
  • Microsoft: Microsoft Clarity and Microsoft Advertising (Bing / UET);
  • IT, legal, accounting or other service providers where necessary for our business;
  • Public authorities or supervisory bodies where required by law.

If the calculator or other website features use third-party address recognition or mapping services, some of the data entered may be shared with the relevant provider to the extent necessary for the feature to work.

6. Transfers outside the European Economic Area

Some providers we use, such as Google, Meta, Microsoft or Vercel, may process data outside the European Economic Area, including in the United States.

In such cases, data is transferred only in accordance with applicable legal requirements and with appropriate safeguards, such as standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.

7. How long we retain your data

We retain your data for no longer than necessary for the specific purpose, unless the law requires a longer period.

The main retention periods are:

  • Enquiry, communication and order data: as long as necessary to respond to the enquiry, manage the order, perform agreements and defend legal claims. Where communication takes place by email, data may remain in email systems for as long as necessary for communications and legitimate interests;
  • Price calculator data: used only in real time to calculate a preliminary price and not stored separately in our database;
  • Careers page applicant data: 24 months from submission, or until an earlier request for deletion where that request must be granted under applicable law;
  • Data for sending job offers by SMS or WhatsApp: until consent is withdrawn, but no longer than the applicant data retention period;
  • Telephone call recordings: one year from creation, unless a particular recording is needed to handle a dispute, complaint or legal claim;
  • Cookies and similar technologies: according to the expiry period of the particular cookie.

8. Whether you must provide data

Providing data is generally voluntary. However, without certain data we may be unable to:

  • Respond to your enquiry;
  • Calculate a preliminary price;
  • Contact you about services;
  • Assess your application;
  • Contact you about work opportunities.

9. Your rights

You have the right to:

  • Know whether we process your personal data;
  • Access your data;
  • Request correction of inaccurate data or completion of incomplete data;
  • Request deletion where there is a legal basis;
  • Request restriction of processing;
  • Object to processing based on legitimate interests;
  • Receive your data in a structured, commonly used and machine-readable format, where applicable;
  • Withdraw consent at any time where processing is based on consent;
  • Lodge a complaint with a supervisory authority.

To exercise your rights, contact info@mesjaucia.lt.

10. Right to lodge a complaint

If you believe your personal data is being processed unlawfully, you have the right to contact the State Data Protection Inspectorate of Lithuania.

We nevertheless encourage you to contact us first at info@mesjaucia.lt, as issues can often be resolved quickly and simply.

11. Automated decision-making

The website price calculator automatically generates a preliminary price estimate from the data you enter. This result is not a final decision or a legally binding offer and is therefore not considered automated decision-making producing legal effects concerning you under Article 22 of the GDPR.

12. Data security

We apply organisational and technical security measures intended to protect personal data against unauthorised access, disclosure, alteration, destruction or loss.

13. Cookies and similar technologies

We use essential cookies on the website and, with your consent, marketing, analytics and third-party content cookies and similar technologies.

More information is available in our Cookie Policy.

14. Changes to this privacy policy

This privacy policy may be updated periodically. The latest version is always published on the website.

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